Shipping and Delivery.

Preparing your order

Once your order is confirmed, the products enter our preparation and quality control process. For custom-made items or during busy periods, the timeframe is communicated to you separately; if there is a delay, we will let you know using the contact details you provided.

Shipping options and timing

• Domestic: Orders are sent with our contracted courier companies. The carrier and the estimated delivery time are shown on the order screen and in the confirmation email.

• Same-day dispatch: Our weekday same-day dispatch commitment depends on the promotion and on stock availability, and is generally offered for orders confirmed before 2:00 p.m. on business days. Orders placed on public holidays and at weekends are processed on the next business day.

• For custom-made items, personalized printing, or products awaiting stock, the preparation time is given in the product details or shared with you directly.

Delivery address and receipt

The buyer is responsible for the accuracy of the delivery address given with the order. Once a parcel has been handed to the courier, address changes are coordinated with our operations wherever possible; any additional costs that arise may be charged to the buyer. Where a shipment is reported as damaged or delivered to the wrong address, the courier's delivery records and our customer service process are used to resolve the matter.

Damaged or incomplete shipments

If the package shows external damage on delivery, report it to the delivery driver with a written record and take photographs. Contact us through the contact page as soon as possible; we will send you the instructions needed for a resolution or a replacement shipment.